Refund policy

At The Scent Vault, every order is prepared with great care, precision, and strict hygiene protocols to ensure the highest standards of quality. Because our products involve fragrance decants and opened perfume items, we are unable to accept returns or exchanges once an order has been fulfilled.

All sales are final.

Due to the nature of perfume products, including their direct contact with skin and air, as well as the risk of contamination or tampering, we cannot restock or resell any item once it has left our controlled environment.

For this reason, all purchases made through The Scent Vault are considered final and non-returnable.

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In the rare event that your order arrives damaged, leaking, or incorrect, please contact us within 24 hours of receiving your package with:

We will be happy to assist with a replacement where applicable.

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All fragrances offered by The Scent Vault are 100% authentic, sourced from our personal collection of over 1,200 fragrances. Each decant is prepared fresh from the original bottle under strict handling standards to ensure quality and accuracy.

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Once an order is confirmed and prepared, it cannot be cancelled, as the decanting process begins immediately.

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If you have any questions regarding your order, our team is always here to help:

WhatsApp: +968 9503 5956

Instagram: @thescentvault.om