Terms of service
Welcome to The Scent Vault. By accessing or using our website, placing an order, or interacting with our services, you agree to the following Terms & Conditions. Please read them carefully before completing your purchase.
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1. General Use of the Website
• The Scent Vault provides access to niche, designer, and luxury fragrance decants and related products.
• All content on this website—including product descriptions, imagery, branding, and text—is the property of The Scent Vault and may not be copied, distributed, or reused without prior written consent.
• We reserve the right to update, modify, or discontinue any part of the website at any time.
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2. Authenticity & Product Information
• All fragrances offered by The Scent Vault are 100% authentic, sourced from original bottles in our private or verified collections.
• Decants are prepared manually from the original fragrance into smaller, sterilized atomizers.
• Due to variations in batch formulations, storage, or skin chemistry, scent performance may differ from person to person.
• Product images are for reference only; decant bottle styles may vary.
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3. Orders & Availability
• All orders are subject to availability.
• Product pricing may be updated at any time without prior notice.
• Orders are confirmed once payment has been received.
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4. Payment Terms
• All payments must be completed at checkout through the secure payment methods provided.
• By submitting payment, you confirm that you are authorized to use the selected method.
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5. Shipping & Delivery
• We offer delivery within Oman and the GCC.
• Delivery timelines vary depending on location, courier availability, and order volume.
• Free shipping is available for orders above 100 OMR within Oman & the GCC (unless otherwise stated).
• The Scent Vault is not responsible for delays caused by courier services, customs, or external factors beyond our control.
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6. Returns, Exchanges & Cancellations
Because fragrance decants are classified as cosmetic products that cannot be resold once opened or handled, we strictly enforce the following policies:
• All sales are final.
• We do not accept returns, exchanges, or cancellations once an order has been prepared or dispatched.
• In the rare event of receiving a damaged or incorrect item, you must contact us within 24 hours of delivery with supporting photos or videos for assessment.
For full details, please refer to our Return Policy.
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7. Customer Responsibility
By purchasing from The Scent Vault, the customer acknowledges that:
• Fragrance performance, longevity, and projection vary based on skin chemistry, climate, and usage.
• Allergic reactions are possible with any cosmetic product; customers are responsible for reviewing ingredients and testing cautiously.
• The Scent Vault is not liable for personal reactions, sensitivities, or misuse of the product.
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8. Privacy & Data Protection
• We value your privacy.
• Personal information collected during checkout (name, address, contact details) is used only for processing orders and improving customer service.
• We do not sell or share customer data with third parties unless required for delivery or legal compliance.
For more information, please refer to our Privacy Policy.
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9. Intellectual Property
The Scent Vault name, logo, branding, website design, and content are the exclusive property of The Scent Vault Oman and may not be reproduced or used without written permission.
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10. Liability Limitations
• The Scent Vault is not liable for any damages arising from the use—or inability to use—our products or website.
• We are not responsible for courier delays, loss of packages due to incorrect addresses provided by customers, or force majeure events.
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11. Amendments
The Scent Vault reserves the right to amend or update these Terms & Conditions at any time. Continued use of the website indicates acceptance of the updated terms.
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12. Contact Information
If you have any questions about these Terms & Conditions, please contact us:
Email: thescentvault.om@gmail.com
Instagram: @thescentvault.om
WhatsApp: +9689503 5956
